Ready to include in your FMCSA application, bill of lading, or customer agreement. Generated immediately after sign-up.
Written proof your program exists and meets the federal requirement under 49 CFR 375.211. Show it to customers, auditors, or attorneys.
Ready when a customer needs it. Brief manages the entire arbitration process from filing to award. You do not run it yourself.
Under 49 CFR 375.211, every interstate household goods mover must offer customers arbitration for resolving loss, damage, and carrier charge disputes. This requirement is tied directly to your operating authority. It is not optional.
Select Starter, Pro, or Fleet. Enter your company details. Takes a few minutes online. No contracts, no lengthy setup forms.
Brief generates your certificate the moment payment processes. Download it, email it, or attach it directly to your FMCSA application.
When a customer files a dispute, Brief runs the entire arbitration process online. You participate and do not manage paperwork.
Customer files the claim through Brief's online platform. No mailing, no in-person filing.
You receive notice and full claim details immediately via email and your Brief dashboard.
You submit your response online. If no response is filed, a default finding may be issued.
Both sides upload documentation online. No physical exchange, no court visits required.
A neutral arbitrator (E-Judge) reviews the full case record and both parties' evidence.
A binding decision is issued, or parties reach a settlement. Process complete.
Average resolution with Brief. From claim filing to award.
Traditional arbitration average. Industry benchmark (AAA commercial).
Lower cost than traditional platforms. AAA filing fee starts at $1,750+.
Pricing updates automatically. Steps 2-4 happen on checkout.
Starter
or $20/month billed annually - 1 truck
Pro
or $40/month billed annually - 1 truck
Fleet
5+ trucks - Volume pricing
Under 49 CFR 375.211, interstate household goods movers must offer customers arbitration for loss, damage, and carrier charge disputes, and provide a written summary of the program. Brief satisfies this requirement fully.
Yes. Your compliance certificate is ready the moment you sign up and can be submitted with your operating authority application immediately. No waiting period.
Immediately after sign-up. No review process, no approval queue. Your certificate is generated automatically when your payment is confirmed.
Loss and damage claims, and moving charge disputes (carrier charge disputes under 49 CFR 375.211). All required by FMCSA for household goods carriers.
Brief resolves disputes in approximately 45 days, compared to 410 days through traditional arbitration.
No. Plans are month-to-month. Cancel anytime. There are no long-term commitments or cancellation fees.